Can check if DB connections are setup properly.
root@cloud1:/opt/otrs# /opt/otrs/bin/otrs.CheckDB.pl Trying to connect to database DSN: DBI:mysql:database=otrs;host=127.0.0.1 DatabaseUser: otrs Connection successful, but no initial inserts are found! root@cloud1:/opt/otrs#
On the installation, we have an error
but no initial inserts are found!
This is because user table is empty.
root@cloud1:/opt/otrs# mysql Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 380 Server version: 5.5.37-0ubuntu0.12.10.1 (Ubuntu)</code> Copyright (c) 2000, 2014, Oracle and/or its affiliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Type 'help;' or '\h' for help. Type '\c' to clear the current input statement. mysql> select * from otrs.users; Empty set (0.00 sec) mysql>