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Cpanel SSL A fatal error or timeout occurred while processing this directive

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On a Cpanel Server, Clicking on Manage SSL sites

I get error

A fatal error or timeout occurred while processing this directive

When checking the Cpanel error logs at

tail -f /usr/local/cpanel/logs/error_log 

Got following error

[2017-07-29 09:57:24 +0000] die [Internal Death while parsing ./frontend/paper_lantern/ssl/ 15562] Template::Exception:
    [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “” at /usr/local/cpanel/Cpanel/Config/ line 292.

 at line 1267.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at line 5226
    cpanel::cpanel::run_standard_mode() called at line 874
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/") called at line 304

Reason for error

Customer added an addon domain, for some reason apache virtual host for this site is missing. This domain was not listed in cpanel to remove it using cpanel.


You need to mannually remove all entry for this domain from following locations



root@server48 [/var/cpanel/users]# grep  second-addon-domain /var/cpanel/users/*
root@server48 [/var/cpanel/users]# 

Removed the 2 entry from the file /var/cpanel/users/salbendo

Now in users data folder, check for the doamin

root@server48 [/var/cpanel/users]# cd /var/cpanel/userdata/salbendo/
root@server48 [/var/cpanel/userdata/salbendo]# ls -l | grep
-rw-r--r--   1 root root       719 Mar 23 06:27
-rw-r--r--   1 root root       764 Mar 23 06:27
root@server48 [/var/cpanel/userdata/salbendo]# rm -f 
root@server48 [/var/cpanel/userdata/salbendo]# rm -f

Posted in Cpanel Server

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